Frequently Asked Questions

What does “lease-by-the-bed” mean? What is an individual lease? 
University Gateway  leases by the bed; this means that each bedroom in an apartment has a separate lease agreement. Each resident is only responsible for the rent on his/her leased bedroom(s). All roommates are equally responsible for common area damages and/or common utility overages. However, if one roommate moves out, the remaining roommates are not responsible for that resident’s rent or bedroom damages. 
 
When can I sign up for my apartment? 
At University Gateway, you can sign up immediately! Stop by the Welcome Center to sign up or call University Gateway to lease by mail. Apartments will be assigned on a first come first serve basis. 

Welcome Center
3225-B2 South Hoover Street
Los Angeles, California 90007

Actual Property:
3335 S. Figueroa St., Los Angeles, CA 90007

Is there placement preference granted to any certain group of people? 
Apartments are assigned on a first come first serve basis.

 
What is roommate placement? 
University Gateway offers information to residents leasing individual bedrooms who do not already have roommates. This information includes information regarding preferences in roommate gender, entertainment preferences, sleep habits, study habits, etc. If residents do not wish to have input on the selection of their own roommates, they will be placed in apartments by University Gateway according to apartment size and roommate gender requirement only. When there is a vacant bed in an apartment, that bed can be leased at any time at the discretion of University Gateway, however roommates placed will always meet the gender requirements of the current resident occupying the apartment. 
 
How do I pay my monthly payment?
LiveGW.com
Your monthly payment is due on the first of each month.  You can deliver payment to the on-site office, or you can pay online. Parents are welcome to mail rent into the office each month or even pay several months’ rent in advance. Rent should be paid with a personal check or money order and should include resident’s name and apartment number with bedroom letter. If you choose to pay via the website by credit or debit card, our address is LiveGW.com  and you can follow the instructions after clicking on  the link to “make a payment.” 

What do I pay on move-in day? 
Residents should expect to pay one month’s payment on or before move-in day. The next payment will be for September and is due on the 1st of September. University Gateway offers a lease agreement based on the lease “term” of our specific community and that is not equal to an exact number of months. For a typical lease, the total payment due for the lease term is divided into 12 equal “monthly” installments for the convenience of the residents and for ease in bookkeeping. 
 
What furniture is provided? 
All units come fully furnished. A typical apartment includes a sofa, sofa chair, end table, coffee table, media center and dining table with four chairs in the common area. Bedrooms are furnished with a desk, an end table, and a bed with a twin size mattress and generous under-bed storage. All major appliances are furnished. 

How are utilities handled? 
The only utility charge the resident could incur would be responsible usage of electricity beyond the “green electricity cap.” The resident will be billed for the overage split amongst his/her roommates evenly. The electricity usage (if any) plus your monthly payment can be paid in one check to the office when rent is due. Please check with the on-site office for the specific number assigned as the “green electricity cap.”  

What if I need maintenance in my bedroom or the apartment? 
Residents are responsible for basic maintenance items in their apartment such as cleaning, buying and hanging a shower curtain, changing light bulbs, plunging clogged toilets, and replacing smoke detectors batteries. Please note that alterations to the apartment walls, furniture, electrical wiring, etc, are prohibited without the prior written consent of the management office (with the exception of small nail holes in walls). 

University Gateway provides maintenance for problems that may arise in your apartment or bedroom during our regular office hours, such as repairs to heating and air conditioning, appliance repairs, plumbing repairs (water leaks), repair of lock and latches, repair of smoke detectors and replacement of air filters. To arrange for maintenance, residents may 1) fill out a service request form in the management office, 2) email the request to the office, or 3) fill out a service request online. University Gateway takes pride in our community and we want our residents to be as comfortable as possible. Our goal is to respond to maintenance service requests within 24-48 hours. We also offer after-hours emergency maintenance service for water leaks and heating and air conditioning requests during extreme temperatures – these requests should be called into the management office where they will be forwarded accordingly. 

What about insurance in case of fire, theft, or natural disaster? Are my belongings covered under my lease agreement? 
Personal damages are not covered under the apartment lease agreement. University Gateway will not be liable to residents or guests for personal injury or damage or loss of personal property (including vehicles) from theft, vandalism, fire, smoke, rain, flood, water leaks, hail, lightening, wind, explosion, or surges and/or interruption of utilities; except to the extent that such injury, damage, or loss is cause by management negligence. 

We strongly recommend residents purchase renter’s insurance to cover any losses from such causes. Renter’s insurance is very inexpensive (normally less than $20/month) and can usually be obtained from the same provider of the resident’s automobile insurance. If a resident is a student, parents may be able to add renter’s coverage for the student to their homeowner’s policy at a savings. 

What kinds of rules and regulations are there? Are there restrictions on alcohol? 
The rules and regulations are similar to most apartment communities. On-site management and/or the local police department will deal with any disturbances, public intoxication or other nuisances. Our community rules and guidelines are outlined in our Lease and Lease Addendum documents, which you will be required to agree to and sign. Please contact the leasing office to receive additional copies of this document. 

Are there apartment inspections? 
There may be periodic apartment inspections, which will be announced. The purpose for these inspections will be to determine if there are damages to the apartments. Often, quarterly filter changes and replace with other preventative maintenance may be coordinated at the same time to minimize disturbance. If there are damages beyond normal wear and tear, you may be charged. 

How will I receive my mail? 
Resident mail is generally processed by the US Postal Service and is delivered to a mailbox designated by the office for each apartment. Each resident in the apartment will have a key to the apartment’s mailbox. When resident moves out, they will need to fill out a Change of Address form with the local post office to forward their mail to their new address. 

Are there RA’s? 
RA’s….No, but…Community Assistants….Yes, we have those! (see below). 

What is a Community Assistant (CA)? 
A Community Assistant is a resident at University Gateway who acts as a liaison between the community’s management office and the residents of the community. CA’s plan and implement resident functions and are available to answer resident questions, gather feedback, and assist with the daily operations of the management office. Anyone interested in becoming a CA, please contact the management office for details.